Privacy Policy
This Privacy Policy governs the manner in which Smokin Hot Mama Club (owned by Crimco LLC) collects, uses, maintains and discloses information collected from users ( "User") of the http://smokinhotmamaclub.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Smokin Hot Mama Club, through the site. This policy does not apply to information collected offline.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Smokin Hot Mama Club collects and uses Users personal information for the following purposes:
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Compliance with children's online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Changes to this privacy policy
Smokin Hot Mama Club has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.
help @ smokinhotmamaclub.com
Smokin Hot Mama Club
PO Box 960728
El Paso, TX 79996
915-503-2604
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Returns/Refunds/Cancellations Policy/Subscriptions
We strive for 100% customer satisfaction and use a very common sense approach to Returns and Refunds. If there has been a mistake we will make every attempt to correct the mistake. If you need a different size/color, we will work with you to get it taken care of. Obviously, we ask that any returns be received in new condition so we may resell the item.
Returns
We ask for returns to be within 30 days from the original date of purchase. If an exchange is requested, it will be subject to current availablity. If you have any questions about availability, feel free to contact us here. Unless the return is due to an error on our part, shipping costs will be your responsibility.
Refunds
If you are not happy with your product, we will refund your purchase within 30 days of original purchase. Please contact us here for instructions on processing your request. Unless the refund is due to an error on our part or defective merchandise, shipping costs will be your responsibility.
Cancellations
If a cancellation request is received before product has shipped, the order will be cancelled. Once product has shipped, it may not be cancelled and is subject to the Returns/Refunds policy. Contact us here for any cancellation requests/information.
Subscription Cancellation
You may cancel your monthly subscription by sending an email to orders @ smokinhotmamaclub.com with "Cancel" in the subject line. Your subscription will be canceled along with any access privileges associated with it. Auto-charged subscriptions are billed around the 3rd of every month. Please provide a 5 day notice if you wish to cancel your subscription prior to the next billing cycle.
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Shipping Policy
Shipping is currently limited to US addresses only.
We Process orders within 48 hrs of being placed.
Shipping is provided by a third party (USPS, UPS, FedEx) and subject to their service. We will provide the customer with any available tracking data to assist the customer. As long as the customer exercises due diligence in resolving any shipping related issues, we will work with all parties in order to expedite the situation.
Unless specified otherwise, all shipping charges are the responsibility of the customer.
If a product is on back-order, customer will be notified of anticipated date product will be available. Customer will have the option of canceling the back-ordered product from the order.
Please contact us here for any shipping/product related questions.